Refund Policy
Effective date: July 21, 2026
We want choosing Yuval to feel safe. Every purchase made on yuvalsleep.com is covered by the guarantee below.
48-hour money-back guarantee
Every purchase made on our website — the 2-Month Family Pass (₪199) and the 2-Month Extension (₪149) — comes with a full money-back guarantee for 48 hoursfrom the moment of purchase. If Yuval isn’t the right fit, you get the full amount back — no questions asked.
How to request a refund
Within 48 hours of purchase, sign in at yuvalsleep.com and open your Accountpage — you’ll find a one-click refund button there. Prefer email? Write to support@yuvalsleep.comfrom the address on your account and we’ll process it for you.
Processing time
Payments on our website are processed by Paddle, our merchant of record. Once your refund is filed it is confirmed by Paddle and the full amount returns to your original payment method, typically within 5–10 business days depending on your bank.
After the 48-hour window
Requests after 48 hours are reviewed case by case — tell us what happened at support@yuvalsleep.com and we’ll do our best to find a fair resolution.
Purchases made through app stores
Purchases made inside the iOS or Android app (where offered) are billed by Apple or Google, and refunds for those follow the respective store’s refund process. This policy covers purchases made on yuvalsleep.com.
Contact
Any question about a payment or refund: support@yuvalsleep.com. A human reads every email.